At Dinner Zen our goal is to provide you with a great experience and delicious food.  We ask that you abide by the terms and conditions that follow.  Please read them carefully, your use of our website and in store services constitutes your agreement to abide by these terms. 

Food Safety & Handling
Kitchen Session Participation Terms
Cancellation & Rescheduling
Satisfaction Guarantee
Returns
Pricing
Privacy Policy

Food Safety and Handling

You agree to:

• Follow all rules of conduct related to the use of Dinner Zen facilities during my assembly session.
• NOT attend a session if I have, or have been exposed to any communicable diseases including cold, flu, etc. I will call Dinner Zen as soon as possible to reschedule my session or make arrangements to have my meals assembled for me.
• Assume all responsibility for the transportation and proper storage of all the dinners I create at Dinner Zen.
• Immediately freeze my Dinner Zen meals following the conclusion of my session at a temperature below 0 degrees F. Or, I will refrigerate all food items to a temperature below 40 degrees F. (Always use a refrigerator thermometer to make sure your refrigerator is set to the appropriate temperature.)
• Thaw items in the refrigerator when dishes need to be thawed prior to cooking.
• Always wash my hands with warm, soapy water before preparing and eating food.
• Follow the cooking instructions as specified for each meal heating all dinners to the appropriate internal cooking temperature as instructed by the US FDA. Always use a meat thermometer to check the temperature and ensure doneness while maintaining taste and flavor.
• Eat all dishes within 60 days to ensure maximum taste, quality and safety.
• Release Dinner Zen from all claims, damages and causes of action or liability which may arise as a result of my preparation, storage and consumption of Dinner Zen meals except if solely due to the gross negligence of Dinner Zen.

  For more food safety information, visit www.homefoodsafety.org.

Terms of Kitchen Session

• You must bring a cooler or insulated tote to transport your food home.
• Some entrees cannot be split due to the nature of the recipe.  Please let us know in advance if you intend to split your entrees so we may assist you. 
• Our store is designed to accommodate a certain number of guests comfortably.  You are welcome to bring one friend with you to help you assemble your meals.  However, please notify us in advance using the “notes” field on your order form or call our store.  You and your guest should proceed through the stations together.
• All food containers will be provided by Dinner Zen.  Please do not bring your own.
• Food safety regulations prohibit children under 12 from attending assembly sessions.  We may at times convene Parent-Child sessions with modified age restrictions.  See calendar for details.
• We reserve the right to substitute any or all parts of a menu selection.  Customers may choose another meal to prepare if the substitution is deemed unacceptable. 
• If alcohol is consumed in our store, you acknowledge that you are required to limit consumption to no more than 2- 5 oz glasses of wine or 2- 12 oz glasses of beer. You must agree to relinquish Dinner Zen from any and all liability related to the consumption of alcohol on our premises regardless of who has provided the beverages.

Cancellation/ Rescheduling Policy

• Because we place food orders several days prior to the session, we require at least 3 days advance notification to reschedule your session and apply a credit towards a future session.  If you must cancel within 72 hours prior to your session, we will be happy to assemble your meals for you for a small additional fee.  If you do not make the necessary arrangements or notify us in advance of your session, you will be charged in full.  To cancel a session, please contact the store by telephone.
• We will make every effort to accommodate last minute ingredient and entrée changes.  However, priority for meals and ingredients will be given to those individuals who have requested modifications more than 3 days in advance.

Satisfaction Guarantee/ Return Policy

• We love our food and think you will too.  If you are dissatisfied with the quality of your meal, please let us know within 30 days of your purchase and we will replace your entrée with a different selection of equal value from our current month’s menu.
• Due to health regulations we are unable to accept any returned items.

Pricing
Prices are quoted in U.S. currency and are valid and effective only in the United States.  Prices are subject to change at any time without notice.


Privacy Policy
We respect your privacy and will not ever sell, rent or misuse your personal information.  We do not store credit card information on our website.  All personal information is for our business use only.  You may request to be removed from our contact list at any time.

Dinner Zen reserves the right to revise these terms and conditions from time to time.  When we make changes, we will post them on DinnerZen.com, so please check them from time to time because your use of our services and website following any changes indicates your agreement to abide by these modifications. Rev. 1/1/07

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